no biatch!
verizon is evil. why?
because:
five or six months ago, my cell phone (motorola v265) began to suck. the battery would die quickly; the phone signal would randomly drop; there'd be zero clarity; and the phone would get hot (cancer!!) after 10 minutes of conversation. but i was busy, and things were hectic, and i was enjoying life in dc, so i never got around to doing anything about it. when the end of july and early august rolled around and things were a bit slower, i decided to stop by the verizon store and ask if they could do anything about my phone -- could they replace its suckiness? could i buy a cheap refurbished one? did i have some options?
so i went to the verizon store, and lo and behold, they told me three things:
1. no, it can't be replaced.
2. but if i wanted, i could spend at least $80 on a refurbished one or $100 on a new one.
3. oh and hey look, we can't even access your account because your phone number is originally from the boston metropolitan area, and verizon on the west coast can't access accounts on the east coast. bwhaha, you'll have to do everything online or on the phone.
stupidheads.
so i tried accessing info and help on my online account, but they just directed me to the 1-800 number instead. so FINE, i finally called to ask -- "when the hell does my contract end? when the hell will i finally be able to leave verizon and get a better phone with better customer service and better signal?" miss customer service (or maybe it was mister) said: "your 2-year contract ends on september 29, 2006."
end of september -- that's okay, i can hold out till then. i can do it! go me! i'll hold out!
so i hold out. i deal with crappy coverage, stupid battery, even stupider battery charger, awful reception, deadly phone, and expensive bills due to lack of daytime minutes.
when the end of september rolls around, i begin to receive calls from verizon. at 6:30am in the morning. UGH. do they notice that i'm currently living in california... which is PACIFIC time? umm... obviously not. okay, so the first few times, i ignore the 800 number that shows up on my phone's caller ID. then, on the 3rd or 4th time, i finally answer. verizon lets me know -- "hey, guess what? you've been going over your daytime minutes! did you know that you can now renew your contract and get a better deal than what you're currently paying?" ha, bitch. i'm nice and patient, and i listen to their blurbs, and i respond with -- "thanks for the information, but my contract ends within the week, so i'm gonna wait and think about my options some more." they say -- "okay, that's totally fine. just let us when and how we can help you!"
so september 29, 2006 arrives. and passes. and i'm looking on amazon and at cingular and sprint for good phone and plan deals. i spend 3 or 4 hours reading cell phone reviews on cnet.com, and finally, i find a decent (and cheap) one on amazon and place an order. actually, i placed the order on sept. 25th. i await the shipment and delivery of the awesome phone.... and i wait some more.... and some more. and i keep checking the "tracking" link... and it still hasn't arrived. and the shipment/delivery dates continuously get pushed back further and further. in the meantime, verizon calls me everyday -- twice a day. once at 6 or 7am in the morning, another in the afternoon. it just so happens that i'm never around (really! i'm either sleeping, in the shower, or working), and they never leave a message, so we continue to ignore each other. and i continue to glare at amazon via the computer screen.
weeks come and go. and finally, after 2 emails and 3 phone calls to amazon (whose customer service is admittedly pretty nice and awesome), i get my phone! YAHOO!!!!
happy ending? hardly. the story gets better.
so i receive my phone, hurry up and start playing with it, and get around to activating it and porting my original number over to my new sprint service. it works! the phone is nice! its battery doesn't die! i can hear people on the other end! 2 days later, the verizon phone calls end! AMAZING!!!
wait, there's more.
two days ago, i check my email and find.... an email regarding my final bill with verizon. phew, yay. except that my final bill is... not $20 or $35 or $50... my final bill is $197. WHAAAAAAAT?!? ugh ugh blahblahblah.
so i go online and try to access my account to take a closer look at this retarded bill. and i find out that i've been charged an "early termination fee" of $175. oh shit no. so i look closer... through all of my bills (which are currently the only info available on my verizon account website anymore), and suddenly, i notice in itty-bitty print on the side that i initiated service with verizon on 11/29/04. oh god. which means that 2 years later..... the end of contract would be november 29, 2006, not september. GAH! but they told me september! GAAAAH! (why were these dates never provided before??)
so i call customer service. after yelling at one woman who refused to even consider taking away the early termination fee, i speak to another one (manager or whatnot) who listens a little bit better. she suggests that i'm lying and that customer service reps would never provide me with a wrong date. we conclude, after much disagreement, that there was simply (unrecorded and un-noted) miscommunication between company and customer. whatever, just give me my money back. so she decides that in lieu of the $175 early termination fee, i can just reconnect back to verizon and finish out my contract and pay the rest till the end of the november. she says -- "three and a half months -- about $120 -- would be better than $175." i agree that $175 is outrageous, but i tell her... "umm.. three and a half months? woman, i just disconnected two days ago. to finish out my contract, i have about 1.5 months left. that's probably $50" at this point, she decides that she's tired of talking to me, refuses to calculate the time between october 11 and november 29 (3.5 months, of course), and transfers me to some other automated machine.
i hang up, scream at my phone, stomp into willie's room, growl, breathe 4 times... and call again.
this story goes on forever.
woman #3 verifies my social security number and reads on her screen some notes from the previous two people. she reads: "customer escalated conversation, became rude and irate." i bust out laughing -- rude and irate? i'm rude and irate -- YESSSS! damnit, verizon deserves some rude and irate customers. anyway... we more calmly discuss options, including the hey-there's-only-1.5-months-left possibility. she thinks that i'd have to transfer back to my original number, and i calmly (not rudely or irately) explain that it might be sorta ridiculous if i had two different phones, two different cell phone services, and one number. if someone calls, which phone do i use?? would it work on both? she thinks -- "hmm, yeah, that'd be not-so-good." i finally reached a reasonable woman. thank the lord.
after another 15 minutes of discussion, holding, and reiteration, she finally discovers that i might, after all, be able to reconnect service to dumb-ass verizon with a NEW number, not disturb my current number and service, finish off the contract, and be done forever. she does note, however, that the re-connect service people won't be available till monday. wonderous. so for the rest of the weekend, i take a break from the v.
monday afternoon, i give verizon a call to reconnect to a new mobile number. the first woman tells me that -- sure! that'll be fine! -- but that my identity can't be confirmed. huh? i gave her my address, my name, and my social security number. some man comes on the phone to ask two questions: one about my mortgage payments from 2002 (um, no) and another about my previous phone numbers (all with 925 or 301 area codes? nope). and then, the woman returns to the phone and says, "sorry, your identity can't be confirmed. will you fax us a copy of a current utility bill, your SS card, and your driver's license?"
sigh. two hours later, i call again. new customer service rep who transfers me 3 times to a final dude in massachusetts (because i have an 857 area code apparently). i sit on the phone for 20 minutes listening to "i'm sorry, all respresentatives are currently busy. we appreciate your patience." psssh, no more patience, so i hang up.
an hour later, i try once more. it's 4:45pm PT, i'm at the grocery store, and i've gathered enough resilience and patience for one more verizon phone call for that day. i call, get transferred between "new customer cell sales" and "existing customer billing" twice -- and i finally reach some woman who, after some finagling, gets permission from her boss to go through with the transaction herself (well, yay!). after 30 minutes on the phone, she says, "well, i have a problem."
oh no.
"it turns out that you have some corporate discount associated with your account [yup, i got it when i was still working with abbott way back when], and we can't change anything without a code from the business support department. the business support department happens to be closed right now."
boooooooooooooooooo.
so the next morning at 7am, while i'm in the middle of setting stuff up for the boat, i walk around with the cell phone stuck between my shoulder and ear and spend 15 minutes gaining contact with the business support department. and ohmygosh, it finally gets done!!
I GOT RECONNECTED! why am i so excited about that...? hm. so now, i'm currently reconnected with a new cell phone number, same cell phone (which i haven't turned on since i transferred to sprint), and a return of the $175 early termination fee. the woman confirmed that my contract will end on november 29, 2006, and i can continue with that contract till its finale.
today is october 23, 2006, and last night, as i was taking care of bills, i decided -- "hmm, hey i'll check my verizon bill online to see if they actually waived the $175." i access my account online, and voila, yup, the $175 is gone. wonderful! could it really be true?! :)
oh wait.
i scroll down a little further... and in small-ish print, i noticed that it says -- "end of contract: october 18, 2008
."
nooooooooooooooooooooooooooooooo
so guess who i get to call today?